Click here to load this Caspio Online Database.
Menu
Following is an extract from our Terms & Conditions.
5.1 Cancellation by you
Cancellation of your Tour and/or other services you have booked (ie Tour Extension, Additional Services), or for which you are responsible, must be made in writing. If you cancel your booking (subject to any applicable statutory rights):
5.2 Refund policy when you cancel your Tour (or a part of your Tour)
We do not make any refunds in relation to the parts of Tour you were not present for including but not limited to the following scenarios:
5.3 Cancellation by us
Subject to clause 5.4, we may, without limiting any other right we have under these Terms but subject to any applicable statutory rights, in writing or verbally cancel your Tour and other services you have booked (ie Tour Extensions, Additional Services) without liability to you:
5.4 Refund policy when we cancel your Tour and/or Tour Extension/Additional Services
Upon cancellation by us of your Tour, Tour Extension and/or Additional Services, all Payments for all time incurred by us in arranging your Tour, Tour Extension and/or Additional Services and any other monies due under these Terms become immediately payable. For the avoidance of doubt, as stated in clauses 2.2 and 2.3 above but subject to any applicable statutory rights, the Deposit and Custom Tour Design Fee are non-refundable. In addition, we reserve the right to retain, subject to statutory rights:
According to our Terms and Conditions, your deposit is non-refundable in case a tour is canceled by guest or by us due to a Force Majeure Event, which COVID-19 pandemic is. However, for a limited time only, we are offering a varied cancellation and rebooking option to our Small Group Tour customers.
If our Small Group Tour is unable to proceed due to COVID-19 related government travel restrictions (of Japan or your home country), and you rebook a future tour of your choice with us, we will transfer your deposit to the tour.
Please note the deposit is still non-refundable in case of cancellation by the customer, by Journey to the East in the event of non-COVID-19 related force majeure, or the customer decided not to book any future tour with us.
This offer applies only to our Small Group Tours not Private Tours. However, we have a similar offer to Private Tours, so please contact us if you are considering a private tour.
So don’t miss out. Book with confidence with us, and start dreaming about your next holiday to Japan!
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |